Terms and Conditions

Last Updated October 4, 2020. Subject to change without notice.

  1. INTRO
  2. THE BUSINESS
  3. THE BUYER
  4. SHIPPING
  5. POINTS SYSTEM
  6. RETURNS & REFUNDS
  7. CONDITION OF NEW ITEMS & UNPUNCHED CARD DISCLAIMER
  8. NEW OLD STOCK
  9. PRE-OWNED, aka USED ITEMS
  10. EXPANDED ITEM CONDITION DETAILS
  11. RIGHTS AND RESPONSIBILITIES
  12. SELLING TO GUITAR MORGUE
  13. PRIVACY POLICY

INTRO
By using this website and/or ordering from us, you accept that you fully understand and agree to all of the following:

We aim to please and strive to serve our customers like friends, but like everything in life, there are limits. Our main audience is of a more mature sort, at least in age, and we sometimes do use content that some people may find inappropriate for one reason or another. Please use the site at your own discretion.

THE BUSINESS:

Guitar Morgue is a legally-defined business. As such, we are held to numerous contracts and various specifics in regards to licensing, advertising, pricing, and more. We try very hard to keep these things in order and correct. We do collect sales tax based on our location. If you are a company, distributor, artist, license holder or any other type of entity and you see a problem with our content or methods, please notify us immediately to reach an agreement on settling the issue. Nothing we do is malicious and we attempt to settle any issues as painlessly as possible for all parties involved.

THE BUYER:

Before placing an order, the buyer agrees to the following:
The buyer assumes all responsibilities directed toward them in this documentation and website as a whole, particularly where and when applicable by law.
The buyer agrees that they have read and fully understand the terms and details for any and every item they are purchasing.
The buyer will contact Guitar Morgue for resolving any issues with orders and exhaust all possibilities before attempting any further actions.

SHIPPING:

Shipping is free OR priced according to various circumstances, such as your location and shipping method.
Guitar Morgue reuses shipping materials whenever possible in order to reduce waste and keep costs down for Guitar Morgue and its customers alike.
Guitar Morgue does not reuse packing materials that it deems unfit for cleanliness or safe travel.
Guitar Morgue has a verifiable record of safe packaging methods. Any attempt to maliciously discredit our packaging will be denied.
All US shipments include a tracking number and, in many cases, insurance. If the tracking number is not automatically provided to you immediately for some reason, you may request it from us and it will then be provided to you.

Some orders will require a shipment of multiple packages. In such an event, Guitar Morgue will make dedicated attempts to notify you of all corresponding tracking numbers.

You must ABSOLUTELY agree to the following when you place an order:
You or someone you have appointed or approved will be available to receive and inspect your delivered package within 12 hours of its delivery.
You or someone you have appointed or approved will inspect the delivered items for any damage received in shipping and take photos or video of any damage before opening the package.
You or someone you have appointed or approved will inspect the delivered items for any damage received in shipping and take photos or video of any damage immediately after opening the package.

If there is a problem with any item in your package, you must contact us within 24 hours of delivery to resolve the issue. (This means you have 24 hours to send an email, a direct message, or use some other verifiable form of attempted or successful contact. Guitar Morgue’s time of replying does NOT count against your 24 hour window.) In some cases, photo or video evidence will be required before we can assist you further.

Resolving an issue may mean a replacement is provided to you before or after you return the defective or incorrect item to us. At our discretion, a store credit or some other method of resolving the problem(s) may be issued. If you do not verifiably attempt to contact us within 24 hours, it will be assumed that there are no problems with the item(s) at the time of delivery and your window of time to file a complaint or otherwise seek remedy has closed entirely.

Some shipments are fully insured for the value of your purchase whenever allowed by the shipping service. If a package is damaged in shipping and the damage extends to the products inside, we will assist you, when necessary and/or possible, in dealing with your insurance claim.

Guitar Morgue is in no way responsible for shipping delays after a package has left our possession. We ship all packages as soon as possible. In some cases, it is the same day an order was placed. Most packages ship out on the first or second shipping business day after the order was placed, though there may be longer wait times due to extenuating circumstances.

POINTS SYSTEM:

The Points System is subject to change without notice at any time.

The Current Points System is as follows:
200 points earned for signup.
Earn 1 point for every $1.00 you spend on any product or service.
Exchange 100 points toward $1.00 off of your purchase.

Points expire 90 days after they are earned, so use them fast!
Points may not be redeemed on certain products and services.

RETURNS & REFUNDS:

All sales are considered final.
Guitar Morgue does not give in to Buyer’s Remorse.
Guitar Morgue does not issue refunds for any reason unless we believe it is the only possible method of handling a very specific type of situation.
Store credit or item replacement is your main option in situations that involve damaged items, incorrect items, or items that do not properly match the website description of what you purchased.

Clothing items cannot be returned under any circumstances!
If you order a clothing item (any item in a Clothing category or sub-category), the sale is absolutely final. If you are unsure about the size of a clothing item, please contact us before purchasing or make sure you have another use for the item, such as giving it to a friend, a relative, or to someone in need (we recommend the third option).

If and when you are required to return an item to us, you will do so at your own expense. All items must be packaged as safely as they were sent to you.

Always read full item descriptions for details.

CONDITION OF NEW ITEMS:

New items include the following examples:
Stock delivered directly to Guitar Morgue by the manufacturer, distributor, or other entity on behalf of the product brand(s).
“New Old Stock” that is not described as being in a less-than-new (As Good As New) condition.
Anything we determine to be less than “As Good As New” will be specifically noted and sold as such.
All packages, no matter how new, may and usually do have some form of scuffs or other marks as soon as they are produced.

Always read full item descriptions for details.

NEW OLD STOCK:

“New Old Stock” is stock that has never been sold to the consumer. It is always new, but simultaneously old by various definitions. Some examples include:
Items that have been housed with more than one seller, such as stock that was deployed to a new location after burning out its run at the initial location.
Items that may have been hidden on a distributor’s shelf for months beyond its intended time before being sent to a dealer.
Items that were sold out in bulk from the original dealer to a secondary dealer for resale.
Unsold items that are out of production or which have otherwise been in store inventory for far longer than intended.

Always read full item descriptions for details.

PRE-OWNED, aka USED ITEMS:

“Pre-Owned” items include:
Any merchandise that was acquired from a non-business entity or has already been the property of at least one individual or consumer.
Merchandise that was never sold to a consumer, but is so old or has passed between so many dealers, that it cannot be labeled “New” or “New Old Stock”.

Always read full item descriptions for details.

EXPANDED ITEM CONDITION DETAILS:

Always read full item descriptions for details.

New items are sold as any regular store would sell them.
We pay special attention to the condition of items we store whenever applicable.
If any item is other than “New” or “New Old Stock”, it will be listed as such, and there is an entire category for “Pre-Owned” items. If no such mention or category placement is made, it is safe to assume that the item has never been sold to a final consumer and the item is in a “New” condition.

Our “New Old Stock” does not include “Used” items or items that were ever sold to the final consumer for actual use, display, or collecting, however, it may be out of various stages of warranty or guarantees that would otherwise apply to “New” items. Unless noted otherwise, “New Old Stock” is assumed to be in “As Good As New” condition.

In some cases, items arrive to us damaged but not badly enough for the distributor to consider it for a replacement or credit. These items are sold at a discount when allowed or otherwise sold as anything other than just “New”. However, all packages, no matter how new, may have some form of scuffs or other marks as soon as they are produced. These are due to how the items are handled by machines and humans alike, the sturdiness of the items and packaging, and overall quality of the various ingredients that go into making the item or its package. Some defects require certain angles of light to be visible. Some items look well-weathered long before they ever reach a dealer’s possession.

We do not, ever, intentionally sell a defective item without making note of its problems. This does NOT mean any and every little mark on a package is means for a complaint from the buyer. We do not receive items in true “Mint” condition, so we cannot sell items in a true “Mint” condition, as there is nearly no such thing. Minor dings, bumps, machining marks, warps, ripples, scratches, dust, and other artifacts are simply a part of the reality of the business and simple physics.

When considering purchasing a “Pre-Owned” item, you must contact us with any concerns before making a purchase. We will make our best effort to provide any additional information, history, notices of damage, or otherwise do what we can to make sure you are getting what you want at a price you believe is fair.

Always read full item descriptions for details.

RIGHTS AND RESPONSIBILITIES:

Guitar Morgue reserves the right to delay or cancel orders and/or shipping for any reason it deems necessary, including natural disasters, personal and/or personnel emergencies, suspicion of fraudulent activity, etc., until a determination has been made that business may proceed as usual. Canceled orders, if paid, will be refunded as quickly as possible. Notification of delaying or cancelling of orders will be made to the customer(s) whenever possible, by whatever means possible or necessary.

Guitar Morgue will hear out customers requests to cancel orders for any reason, and shall cancel said orders if and when it is determined reasonable and/or necessary, but only before an order has shipped to the customer.

It is the customer’s responsibility to be informed before placing an order. This means reading full item descriptions, reading and agreeing to the Terms and Conditions, and accepting and agreeing that you are fully competent, capable, and responsible for such actions and placing any orders.

Always read full item descriptions for details.

SELLING TO GUITAR MORGUE:

Guitar Morgue will only buy items from a verifiable source, whether private or a business, etc.
If you are an individual wanting to sell us an item, you must have some sort of internet presence that we can use to verify who you are. This is to protect us and any investment we make.
You must be able to guarantee that any item(s) will ship out in a reasonable amount of time, that the item(s) will be packaged safely and properly insured, and that the items are exactly as described or shown to us upon their arrival.
PLEASE NOTE: As a business and, we only buy items that we can resell for profit or that will otherwise fit our needs in growing the company’s inventory. As such, most items will not be purchased at what you consider a full market value.
For items we will use for resale, you have an option to sell something to us quickly at a discount or to wait for another buyer who will pay you more.
You are free to contact us with your offers. You will be answered as promptly as possible.

PRIVACY POLICY:

Our full Privacy Policy is available on another page. See it HERE. In short, you can trust us with your data. We do not give or sell anything to anyone legally required to do so. We protect your information as if it were our own.